FAQ

I am looking for a college that you don't show on your website. Can you make it for me anyway?

If your college is not listed in our College themed pretzels, feel free to email or call us. We probably have your school colors and can make what you want. We will do our best to accommodate you!

How long do the pretzels stay fresh?

They stay fresh 3-4 weeks in original packaging shipped to you or when sealed in a closed container. Make sure to keep them out of the heat at room temperature.

 

Should I handle the pretzels in any special way?

If you ordered pretzels for a gift or for yourself, open the box that the pretzels come in and enjoy. 

If you ordered pretzels for a party, we suggest that you handle the pretzels as little as possible until your event. The more the pretzels are handled, the more the sprinkles may loosen. They are packaged with the utmost care.

 

How quickly do you ship?

All orders are made fresh to order. We need 3-5 days for baking. We then ship your order out via USPS Priority Mail, FedEx, or UPS (depending on where you live). Orders are usually shipped on Mondays or Tuesdays. We do our best to ship early in the week to avoid shipments hanging around in the post office over the weekend, possibly being exposed to heat.

 

Can I place an order in advance for a party/event?

Absolutely! On your Cart page, towards the bottom there is an option you need to select for your shipping timeframe. Select "Ship For A Party." Then, enter the  party/event date in the box below.

 

Can I place a last minute order?

If you're ordering on a tight timeframe, please be sure to reach out via email or call BEFORE ordering to confirm we can meet your timing.

 

Do you do custom orders?

Yes, yes, yes! Feel free to reach out via email or call to discuss your custom pretzel order needs. 

 

Are your products Gluten free?

At this time, our products are not Gluten free.

 

Are your pretzels nut free?

All of our treats are manufactured in a kitchen that processes dairy, shellfish, tree nuts, peanuts, soy, eggs, and wheat.

 

How do you ship to prevent melting?

We check the weather for every order for the week that it is being shipped. If the ship to address is forecasting anywhere close to 70 degrees, we include an ice pack free of charge. 

Also, once your order is shipped, you will receive an automated email with the delivery confirmation # or tracking # so that you can follow the order and know when to expect it to arrive. We recommend someone be available to receive your package. Any length of time your package is left in a mailbox, or outside at your front door, can result in melting, regardless if ice packs are used.

 

What if my order arrives a little melted?

Your order will arrive nicely packaged in a box, that then goes inside the shipping box. Put the inner box (not the shipping box) into the fridge for a half hour. The chocolate will harden and be ready for eating!